Shipping & Returns Policy
We accept returns for change of mind, size changes and style changes. You have 30 days from the date you placed your @Skyocean order to lodge a return request. The item must be returned in its original condition, unworn, unwashed, unsoiled, with tags and the hygiene liner still attached, with no odours (including perfumes). If these conditions are not met, the return will be rejected and returned to you at your own expense.
You can visit one of the Skyocean stores or stockists near your location for a faster return or exchange.
If you purchase your item during a storewide discount or sales promotion period and would like to return your item, we will provide you with a store credit for the amount paid.
All Australian orders are shipped with Express Australia post service, which takes 1-3 business days from dispatch.
Express shipping is free
Orders are dispatched within the same day
All International orders are shipped with DHL express service, which takes 2-4 business days from dispatch. (Due to COVID-19, please allow up to 8 business days)
Flat rate of AUD $30 OR free over AUD $250
Orders are dispatched within 24 hours